TERMS AND CONDITIONS
Gold Star Luxury Hawaii, LLC respects your privacy. Any personal information you provide us including your name, address, telephone number, e-mail address and payment information will not be released, sold, or rented to any entities or individuals outside of Gold Star Luxury Hawaii, LLC and it’s affiliates.
All reservations must be made in advance. Reservation inquiries are accepted 24 hours a day up to 2 hours prior to requested pickup time. Advanced 24 hour notice is requested. Service is not available at Honolulu Harbor Passenger Terminals or Honolulu International Airport without a prior reservation.
Child Vehicle Restraints
Child booster seats are available upon advanced request for an additional fee. Booster seats are for children weighing 30 to 100 pounds (14-45kg) only. Infant and child safety seats are available upon advance request for an additional fee. Safety seats are for infants and children weighing up to 40 pounds (18kg).
Cancelation notice should be sent in writing via e-mail only to firstname.lastname@example.org. Cancellations must be made 24 hours prior to the day of service to receive a full refund less any merchant fees. Cancellations made less than 24 hours prior to the day of service will not be refunded and will result in a 100% charge being incurred. Reservations made within 24 hours prior to the day of service will not be refunded if canceled and will result in a 100% charge being incurred. Any No Shows will result in a 100% charge being incurred. All approved refunds will be credited within 7 to 10 business days after cancelation. All claims for refunds must be made within thirty (30) days from the date of service and should be sent in writing via e-mail only to email@example.com
All standard trips include complementary 15 minutes waiting time. All airport pickups include complementary 60 minutes waiting time. All port pickups include complementary 30 minutes waiting time. All airport and port arrivals are tracked and pickup times will be adjusted accordingly. If arrivals are extensively early or delayed there may be extended wait times for pickup. When making a reservation you may include buffer time if delays are anticipated after your arrival or you require extra time prior to pickup.
When you have your luggage and are ready for pickup please proceed to your designated pickup location. Due to airport and port security regulations drivers are not allowed in baggage claims or passenger terminals. Due to company policy drivers are not allowed inside of business and event premises, hotel rooms and or residential dwellings. Only active loading or unloading is allowed at the pickup areas. When your driver arrives please identify yourself by name and present your reservation confirmation to your driver. For airport pickups your driver will wait 60 minutes from landing time. For port pickups your driver will wait 30 minutes from docking time. For all other pickups your driver will wait 15 minutes. If you are unable to locate your driver or you are delayed in the baggage claim or customs or if your flight or cruise is delayed or canceled please call us immediately.
Passenger No Show
If your driver is unable to locate or contact you and or you fail to contact us within the waiting time period the trip will be considered a no show and your driver will depart. No refunds will be provided for no shows.
HNL Airport Pick Up Areas
Baggage Claim A: Across baggage claim A at the center median green curb.
Baggage Claim B: To the left at the end of the terminal at the Tour Group passenger loading lot.
Baggage Claim C: To the right at the end of the terminal at the Tour Group passenger loading lot.
Baggage Claim D: Across international arrivals baggage claim at the center median green curb.
International Arrivals Baggage Claim: Across the baggage claim at the center median green curb.
Baggage Claim E, F & G: Across baggage claim E & F at the center median green curb.
Baggage Claim H: To the right at the end of the terminal at the Tour Group passenger loading lot. Tour Group exit is located next to baggage carousel H5.
All vehicles are subject to availability. Vehicle make and model is not guaranteed. We only guarantee the reserved vehicle class. We aggregate the spare capacities of local transportation partners. We reserve the right to exchange vehicles due to unforeseen mechanical problems, maintenance issues, issues beyond our control or in the event of an accident for which we are unable to provide your reserved vehicle class. The replacement vehicle may be of lower, equal or higher quality. If you are not satisfied with the replacement vehicle a service credit may be issued at the sole discretion of Gold Star Luxury Hawaii, LLC.
Cleaning and Damage Fees
In the event of sickness (Interior) a cleaning fee of up to $250 may be imposed. In the event of sickness (Exterior) a $100 cleaning fee may be imposed. In the event of an act of vandalism or an extensive cleanup a minimum $500 fee may be imposed for each act. Downtime subject to loss of revenue, per each hour will be charged at $60 per hour. Gold Star Luxury Hawaii, LLC will not be held liable for any lost, stolen or damaged personal articles and or property left in vehicles.
Right to Refuse Service
Gold Star Luxury Hawaii, LLC reserves the right to refuse service to any person or entity as permitted by law.