TERMS AND CONDITIONS

These “Terms of Use” set forth the terms and conditions that apply to your use of web site goldstarluxuryhawaii.com. By using the web site, you agree to comply with all of the Terms of Use set forth herein. The right to use the web site is for personal use and is not transferable to any other person or entity.

Links to Third-Party Web Site
Gold Star Luxury Hawaii may provide hyperlinks to third-party web sites as a convenience to users of the web site. Gold Star Luxury Hawaii, LLC does not control third-party web sites and is not responsible for the contents of any linked to, third party web sites or any hyperlink in a linked to web site. Gold Star Luxury Hawaii, LLC does not endorse, recommend or approve any third party web site hyperlinked from the web site. Gold Star Luxury Hawaii, LLC will have no liability to any person or entity for the content or use of the content available through such hyperlink.

No Representations or Warranties; Limitations on Liability
The information and materials on the web site could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein. Gold Star Luxury hawaii, LLC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, ALL OF WHICH IS PROVIDED ON A STRICTLY “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE SITE OWNER OR PUBLISHER BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM THE WEB SITE.

Privacy Policy
Gold Star Luxury Hawaii, LLC respects your privacy. Any personal information you provide us including your name, address, telephone number, e-mail address and payment information will not be released, sold, or rented to any entities or individuals outside of Gold Star Luxury Hawaii, LLC and it’s affiliates.

External Sites
Gold Star Luxury Hawaii, LLC is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Risks When Using the Internet
While we do our best to protect your personal information, we cannot guarantee the security of any information you transmit to Gold Star Luxury Hawaii, LLC. You are solely responsible for maintaining the secrecy of any passwords or other personal account information. Other internet sites or services that may be accessible through Gold Star Luxury hawaii , LLC have separate data and privacy policies independent ofGold Star Luxury hawaii, LLC disclaims any liability or responsibility for their policies, procedures and or actions.

Reservations
All reservations must be made in advance. Reservation inquiries are accepted 24 hours a day up to 2 hours prior to requested pickup time. Advanced 24 hour notice is requested. Service is not available at Honolulu Harbor Passenger Terminals or Honolulu International Airport without a prior reservation.

Parental Consent
Parental consent forms must be completed and submitted when no adult is present for all passengers in the vehicle under the age of 18. For school sponsored events such as functions and or proms parental consent forms must be completed and submitted for all passengers in the vehicle under the age of 19.

Child Vehicle Restraints
Child booster seats are available upon advanced request for an additional fee. Booster seats are for children weighing 30 to 100 pounds (14-45kg) only. Infant and child safety seats are available upon advance request for an additional fee. Safety seats are for infants and children weighing up to 40 pounds (18kg).

Cancellation Policy
Cancelation notice should be sent in writing via e-mail only to cars@goldstarluxuryhawaii.com. Cancellations must be made 24 hours prior to the day of service to receive a full refund less any merchant fees. Cancellations made less than 24 hours prior to the day of service will not be refunded and will result in a 100% charge being incurred. Reservations made within 24 hours prior to the day of service will not be refunded if canceled and will result in a 100% charge being incurred. Any No Shows will result in a 100% charge being incurred. All approved refunds will be credited within 7 to 10 business days after cancelation. All claims for refunds must be made within thirty (30) days from the date of service and should be sent in writing via e-mail only to cars@goldstarluxuryhawaii.com

Waiting Time
All standard trips include complementary 15 minutes waiting time. All airport pickups include complementary 60 minutes waiting time. All port pickups include complementary 30 minutes waiting time. All airport and port arrivals are tracked and pickup times will be adjusted accordingly. If arrivals are extensively early or delayed there may be extended wait times for pickup. When making a reservation you may include buffer time if delays are anticipated after your arrival or you require extra time prior to pickup.

Arrival Instructions
When you have your luggage and are ready for pickup please proceed to your designated pickup location. Due to airport and port security regulations drivers are not allowed in baggage claims or passenger terminals. Due to company policy drivers are not allowed inside of business and event premises, hotel rooms and or residential dwellings. Only active loading or unloading is allowed at the pickup areas. When your driver arrives please identify yourself by name and present your reservation confirmation to your driver. For airport pickups your driver will wait 60 minutes from landing time. For port pickups your driver will wait 30 minutes from docking time. For all other pickups your driver will wait 15 minutes. If you are unable to locate your driver or you are delayed in the baggage claim or customs or if your flight or cruise is delayed or canceled please call us immediately.

Passenger No Show
If your driver is unable to locate or contact you and or you fail to contact us within the waiting time period the trip will be considered a no show and your driver will depart. No refunds will be provided for no shows.

HNL Airport Pick Up Areas
Baggage Claim A: Across baggage claim A at the center median green curb.
Baggage Claim B: To the left at the end of the terminal at the Tour Group passenger loading lot.
Baggage Claim C: To the right at the end of the terminal at the Tour Group passenger loading lot.
Baggage Claim D: Across international arrivals baggage claim at the center median green curb.
International Arrivals Baggage Claim: Across the baggage claim at the center median green curb.
Baggage Claim E, F & G: Across baggage claim E & F at the center median green curb.
Baggage Claim H: To the right at the end of the terminal at the Tour Group passenger loading lot. Tour Group exit is located next to baggage carousel H5.

Vehicle Replacement
All vehicles are subject to availability. Vehicle make and model is not guaranteed. We only guarantee the reserved vehicle class. We aggregate the spare capacities of local transportation partners. We reserve the right to exchange vehicles due to unforeseen mechanical problems, maintenance issues, issues beyond our control or in the event of an accident for which we are unable to provide your reserved vehicle class. The replacement vehicle may be of lower, equal or higher quality. If you are not satisfied with the replacement vehicle a service credit may be issued at the sole discretion of Gold Star Luxury Hawaii, LLC.

Cleaning and Damage Fees
In the event of sickness (Interior) a cleaning fee of up to $250 may be imposed. In the event of sickness (Exterior) a $100 cleaning fee may be imposed. In the event of an act of vandalism or an extensive cleanup a minimum $500 fee may be imposed for each act. Downtime subject to loss of revenue, per each hour will be charged at $60 per hour. Gold Star Luxury Hawaii, LLC will not be held liable for any lost, stolen or damaged personal articles and or property left in vehicles.

Right to Refuse Service
Gold Star Luxury Hawaii, LLC reserves the right to refuse service to any person or entity as permitted by law.

Changes to Terms of Use
Gold Star Luxury Hawaii, LLC reserves the right to change these Terms of Use at any time by posting new Terms of Use at this location. You can send inquiries to Gold Star Luxury Hawaii, LLC with any questions relating to these Terms of Use by email to cars@GoldStarLuxuryHawaii.com.

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